If you have an update pending on an app, you won't be able to sign out until you update.Or on the Creative Cloud app, click the gear at the top-right, click preferences, then sign out and back in.Go to Help -> Sign out (username), then Help->Sign in within an application.For the issue within a desktop app or creative cloud app (if you have "download" rather than "download trial" on and the problem persists).For the download trial issue on, click Sign Out, then follow the instructions in step 1 to sign in again.Sign out and then sign in again (even if you signed in correctly the first time).Instructions can be found here: How to Sign-In to Adobe Creative Cloud Anyone using the Duke license must sign in with an Enterprise ID. Student accounts will be deactivated upon graduation or leaving Duke. Faculty/staff accounts need to have an active license to continue use. It can also be caused by a bad hosts file in limited instances, and this is most common when end users have had previous versions of Adobe creative software installed on their computers.įinally, your login may have expired. In some cases, the account needs to be deleted and re-provisioned. Signing out and back in can resolve this, as can clearing the cache. It can also be caused by an error on the Adobe side that does not provision resources properly when the account was created. This is most commonly caused by users not signing in properly. When downloading apps and opening them, the apps run in trial mode, notifying users with a variety of messages (depending on the app) that indicate limited functionality and that they must buy the software. "/Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.After logging into with a Duke enterprise ID and accessing "Desktop apps", users only have the option to "Download trial" rather than "Download". # Uninstall the Creative Cloud Desktop appĮcho "Attempting to uninstall Creative Cloud Desktop" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Acrobat Uninstaller.app/Contents/Library/LaunchServices/" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Acrobat Uninstaller.app/Contents/MacOS/Acrobat Uninstaller" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Acrobat Uninstaller.app/Contents/MacOS/RemoverTool" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/Acrobat Uninstaller.app/Contents/MacOS/RemoverTool" "/Applications/Adobe Acrobat DC/Adobe Acrobat.app"Įcho "Attempting to uninstall Acrobat DC" If ] thenĮcho "Attempting to uninstall Acrobat DC 15" If [[ -d "$" -platform=osx10-64 -deleteUserPreferences=false Setup="/Library/Application Support/Adobe/Adobe Desktop Common/HDBox/Setup" UninstallDir="/Library/Application Support/Adobe/Uninstall" If you have some older installs out there, let me know if it works or not.Įdit: Now pulling sapCode and productVersion from the adbarg files instead of parsing them from the app uninstaller directory name. I've only tested this on 2020 versions of Adobe apps so it may or may not be useful for older Creative Cloud apps. I've also included additional code to specifically uninstall Acrobat and the Creative Cloud Desktop app. It then passes sapCode and current product version to the Setup executable. Instead of specifying a baseVersion, my script looks at "/Library/Application Support/Adobe/Uninstall" to find a list of Adobe apps currently available for uninstall. I decided to see if that method could be automated to uninstall all currently installed Adobe apps. I recently came across this post by Anthony Reimer which details how to uninstall an Adobe app by it's sapCode and base install version number. How to cleanly and properly uninstall Adobe Creative Cloud apps has been an ongoing Mac admin challenge for years.
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